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Step 1
Pack the device securely for transport. Use the original packaging if you still have it.
Step 2
Include the receipt or invoice in the package (either the original or a copy) or upload it in the RMA form if you still have it.
Step 3
Place the RMA form (top of this page) into the carton. Preferably a print of the email you received after submitting it.
Step 4
Seal the package and address it to us. Technical Department of FACE BVBA - HOEK 76 UNIT 301, 2850 BOOM, BELGIUM
Step 5
Send the package to us – please affix correct postage. We will take care of the problem as quickly as possible! Do you have questions? Email: td@face-be.eu